Frequently Asked Questions

How long does it take to deliver my order?

Order delivery periods are calculated based on your billing/shipping address inputs in the checkout page. Once you fill up your address information, the shipping period will automatically appear to you.

We promise to deliver your order within the defined delivery timelines.

Our logistics partners representative will be contacting you to schedule the preferred delivery day/time, so make sure you provide accurate contact details at the checkout page!

What happens if the purchased item is not working? Or not the same as wanted? Or simply changed my mind?

We provide our customers free returns and exchange for any delivered faulty products reported within 14 Days.

Our luxury hand watches are covered by 2-Years warranty as specified in our terms of service page, and each product description.

All you need to do is, contact our team and they will take your case further. We recommend our customers to review the returns policy in our site terms of service

How can I pay for my order?

You can choose any payment option of the below at the checkout page:

  • Cash On Delivery COD: Only available for customers located in the Lebanon and United Arab Emirates.
  • Online Credit / Debit Card: Available for all customers.
  • Online Credit / Debit Card via PayPal: Available for all customers. 
How to follow up, track, or cancel an order?

To follow-up or track your order, simply login to your account then click on orders to view your placed order(s) with their current status. Instant information about your order will be displayed!

For immediate orders cancellation, contact our customer care team. Our team can also keep you updated with the order status.

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